Use the following command to generate a certificate that can be used to connect ServiceNow to GIT using SSH. key ssh-keygen -t rsa -m PEM -b 4096 -C “email@address” Replace email@address with th...

When the cake is good, everything is good. We were offered cake at Energi Fyn in connection with go live on ServiceNow which is now running with agent workspace and own service portal. The cake...

I recently attended the ServiceNow Knowledge ’19 conference in Las Vegas, a conference that draws more than 20,000 attendees. Here I gave a presentation to some of the absolute leading ServiceNow d...

Remember to celebrate your successes and share the good stories! This is the success story at the very first Automation App customer. No one wants to perform manual, time-consuming or repetitive...

We all know it; IT managers today are faced with the challenging tasks of shifting and balancing IT resources from running their day-to-day operations to launching new services that leads to improv...

Sometimes you get a sys_id of a record, but you do not know in which table this record is located. When faced with this challange I often turn to a script that was provided to me by a ServiceNow s...

The support for users to easily copy / paste images, often times screenshots, to Service Portal is a requirement often seen. Here is how I have accomplished this. You need to apply this change to ...

The old content management system (CMS) of ServiceNow had a checkbox on content pages that (if checked) would cause the side to break any iframe and open the site using the entire browser window. ...